Let's Not Have Our Seniors
Wait for Their Medications
We complete benefit investigations for any Doctor, any medication, at any pharmacy — free for patients, affordable for providers. Same-day results. Prior authorization requirements included.
Licensed, Insured & BBB Registered
True USA Senior Concierge is a fully licensed and insured business. The Better Business Bureau (BBB) is America's leading nonprofit organization for business trust and accountability — and as a new business, we recently registered with the BBB to demonstrate our commitment to ethical, transparent service. Our registration, licenses, insurance certificates, HIPAA policies, and BAA documentation are all available upon request.
Credential inquiries: [email protected]
What Is a Benefit Investigation?
A benefit investigation (BIR) is a professional inquiry made to your insurance carrier on your behalf — to find out exactly what your plan covers before you fill a prescription or begin treatment. It removes the guesswork and prevents costly surprises at the pharmacy counter.
Common Reasons Patients Request a Benefit Investigation:
Is my medication covered?
Your doctor prescribed a new medication and you want to know if your insurance plan covers it — and at what tier — before you pick it up.
What will I owe at the pharmacy?
You want to know your exact out-of-pocket cost, copay, or coinsurance for a specific drug under your current plan.
Have I met my deductible?
You're unsure how much of your annual deductible has been met and whether your medication costs will apply toward it.
Does my drug require prior authorization?
Some medications require your doctor to get pre-approval from your insurer before coverage kicks in. We find out exactly what's needed.
Which pharmacy should I use?
Your plan may have preferred or specialty pharmacies that offer lower costs. We identify them so you save money.
Are there step therapy requirements?
Some insurers require you to try a cheaper drug first. We uncover these requirements so your doctor can plan accordingly.
How It Works — Simple as 1-2-3
- 1
The patient (or their representative) completes a free consent form on the Patient tab below — no payment, no insurance card needed from the patient.
- 2
The patient's doctor or healthcare provider completes their intake form on the Providers tab, signs a Business Associate Agreement (BAA), and submits a $35 fee to initiate the investigation.
- 3
True USA Senior Concierge contacts the insurance carrier directly and delivers a full benefit summary — including coverage status, cost-sharing, prior authorization requirements, and preferred pharmacies — to the provider's office within 24–72 hours.
This service is always free to patients. The $35 fee is paid by the healthcare provider or business requesting the investigation — never by the patient.
Free for Patients
Patient consent is always free. No payment, no insurance info, no clinical data collected from patients on this form.
Privacy Protected
We do not collect SSNs, banking details, or household income. Only the minimum information needed to serve you.
Provider-Driven
Clinical details, insurance info, and medication data are handled exclusively by your healthcare provider on their secure form.
Safety, Privacy & Service Notice
Safety is our priority. All True USA Senior Concierge services — including in-person concierge visits — are recorded and monitored for the safety and protection of our clients and staff, unless personally requested otherwise by the client in writing. We are fully insured and background-checked. Your safety, dignity, and privacy are always protected. True USA Senior Concierge LLC holds all required federal and state licensing and operates under applicable federal and state law. EIN: 42-4197373.
Why True USA Senior Concierge?
We are proud to work with every medication at every pharmacy — no exceptions, no limitations.
Every Medication
Specialty, brand, generic, biosimilar — we handle it all.
Every Pharmacy
Retail, specialty, mail-order — any pharmacy your patient prefers.
Fast Results
Standard requests completed within 24–72 hours. Same-day expedited available for $60 per BIR.
Transparent Pricing
Standard BIR: $35. Same-day expedited: $60. Specialty cases: $45–$55. Volume contracts available for high-volume practices.
PA Requirements
Prior authorization requirements and preferred specialty pharmacies included in every result.
All Sales Final
We will complete every request. If we cannot, a full refund is issued — no questions asked.
Download Our Official Documents
All compliance documentation is available for review. Healthcare providers and businesses may download our MSA, HIPAA program, and insurance certificate before submitting a BIR request.
Master Service Agreement (MSA)
For HCPs & BusinessesPhysician-ready MSA for healthcare providers and businesses. Covers terms, HIPAA compliance, and service obligations.
Enhanced BIR Sample Report
Sample ReportSee exactly what a completed Benefit Investigation Report looks like — format, detail level, and turnaround standard.
HIPAA Patient Authorization Form
Patient PortionDownloadable HIPAA authorization form for patients who prefer to sign on paper rather than electronically. Print, sign, and return by upload or email.
HCP & Business Application
HCP & BusinessDownloadable HCP and business application form. Complete, sign, and return — or use the online Provider/Business tab to submit digitally.
Provider BIR Intake Form
Providers & Businesses OnlyCompleted by providers and businesses only — not patients. Captures clinical and insurance details needed to initiate the benefit investigation.
Need a BAA (Business Associate Agreement) or have credentialing questions? Email us at [email protected]
Questions Before You Start?
Our team is here to help. Email us and we will respond quickly.
[email protected]