True USA Senior Concierge™
ENTERPRISE
The Resident Experience Operating System™
for Senior Living
Connect residents. Empower families. Coordinate services. Give communities a smarter way to deliver the human side of senior living.
Selected senior-living communities may qualify for initial pilot access at no cost.
The Challenge Facing Senior Living Today
Operationally Managed. Not Experience-Driven.
Fragmented
Resident engagement is hard to measure across disconnected tools
Isolated
Families lack real-time visibility into daily community life
Scattered
Staff manage requests across phone calls, paper notes, and email
Invisible
Owners lack portfolio-wide experience intelligence
Siloed
Communication between residents, families, staff, and providers is disconnected
Reactive
Existing systems prioritize billing and compliance over engagement
What Is True USA Senior Concierge Enterprise?
Your Existing Systems Stay.
The Resident Experience Gets Connected.
True USA Senior Concierge Enterprise is being designed as a connected technology and concierge platform that brings together residents, families, community staff, concierge services, authorized providers, engagement programs, and operational workflows — all in one unified layer.
It is not an EHR replacement. It is not a medical system. It is the resident-experience and concierge technology layer that sits around the systems communities already use — making them work together for the people who matter most.
Platform Ecosystem
Resident Portal
🆘 I NEED HELP
Resident Experience Portal
One Simple Portal
for Every Resident
Designed to provide residents with a single, accessible interface for daily life — personalized activities, wellness, learning, social engagement, and one-tap access to help and communication.
One-Tap Help
A simple resident request is routed to the appropriate concierge or community workflow instantly.
Personalized Daily Feed
Pilot capability: activities, wellness programs, and community events tailored to each resident.
Technology Assistance
Designed to provide on-demand tech support so no resident is left behind.
Live Connection Layer
One Tap. One Connection.
The platform is being designed to support real-time communication across every stakeholder — residents, families, staff, concierge, and authorized providers — in one unified layer.
Live Video
Designed to support face-to-face connection between residents, families, and care teams.
Audio Calls
Simple one-tap audio communication for residents who prefer voice over video.
Messaging
Secure messaging between residents, families, staff, and authorized providers.
Scheduled Sessions
Planned capability: scheduled visits, appointments, and community programming.
Family Connections
Keep families close to daily community life with permission-based visibility.
Concierge Access
Direct connection to concierge services from any device, any time.
Community Programming
Pilot capability: virtual and in-person programming coordination.
Provider Communication
Authorized service and provider communication with appropriate access controls.
Built on Modern Real-Time Technology
Potential technology includes WebRTC and other real-time communication protocols. Proprietary technical architecture is not published publicly and is disclosed selectively under appropriate agreements.
Wellness Hub
Whole-Person Wellness,
Built Into Daily Life
The Wellness Hub is designed to bring physical, cognitive, creative, and social programming together in one accessible place — so every resident has a path to engagement that fits their interests and abilities.
Physical Wellness
Chair yoga, stretching, walking programs, and fitness tracking.
Cognitive Engagement
Brain games, memory exercises, trivia, and lifelong learning.
Creative Arts
Art, music, writing, and creative expression programs.
Social Programming
Group activities, community events, and peer connection.
Family Portal
Keep Families Close
No Matter the Distance
The Family Portal is designed to give families permission-based visibility into daily community life — so they feel connected, informed, and confident in the care their loved one receives.
Activity Notifications
Families receive updates on activities, events, and milestones their loved one participates in.
Video Visits
One-tap video calling between residents and family members from any device.
Secure Messaging
Direct messaging between family members, residents, and community staff.
Visit Scheduling
Planned capability: families can schedule in-person and virtual visits directly through the portal.
Staff Command Center
Less Paperwork.
More Time With Residents.
The Staff Command Center is designed to give community teams a single, organized workspace for resident requests, service coordination, communication, and daily operations — replacing scattered phone calls, sticky notes, and email chains.
Request Management
All resident and family requests in one organized queue.
Smart Alerts
Priority notifications so nothing falls through the cracks.
Staff Coordination
Assign, track, and close tasks across your team.
Shift Reporting
Planned capability: end-of-shift summaries and handoff notes.
Authorized Provider Network
The Right Providers,
Connected at the Right Time
True USA Senior Concierge Enterprise is designed to integrate an authorized network of service providers — from pharmacies and physicians to home health, transportation, and specialty services — accessible through the platform with appropriate access controls.
Credentialed Access Only
Providers are authorized and credentialed before gaining platform access.
Coordinated Service Delivery
Requests, scheduling, and communication flow through one coordinated channel.
Benefit Investigation (BIR)
True USA Senior Concierge BIR services are integrated directly into the provider workflow.
Analytics & Portfolio Intelligence
See What's Happening
Across Every Community
Owners and operators gain portfolio-wide visibility into resident engagement, service utilization, and community performance — in real time, from one dashboard.
Resident Engagement Score
Track participation rates, activity engagement, and wellness program adoption across communities.
Service Utilization Reports
Understand which services residents use most and where gaps exist.
Community Benchmarking
Compare performance across properties in your portfolio to identify best practices.
Family Satisfaction Signals
Planned capability: family engagement and satisfaction indicators.
Operational Efficiency
Measure staff response times, request resolution, and workflow performance.
Portfolio Dashboard
One view across all communities — for owners, operators, and investors.
Portfolio-level reporting is designed for multi-community operators and investment groups managing senior living assets.
Benefit Investigation & Reimbursement
BIR — Built Into
the Enterprise Platform
True USA Senior Concierge's Benefit Investigation & Reimbursement (BIR) service is integrated directly into the Enterprise platform — giving communities, providers, and residents access to medication benefit verification for any doctor, any medication, at any pharmacy.
Patient BIR
Residents and families can initiate benefit investigations directly through the resident portal.
Provider BIR
Authorized providers submit BIR requests on behalf of patients through the provider access module.
Community BIR
Communities can coordinate BIR services for residents as part of their concierge offering.
Detailed Reporting
Enhanced BIR reports delivered to patients, providers, and authorized community staff.
Any Medication
BIR services cover any medication, any doctor, any pharmacy — no restrictions.
HIPAA Compliant
All BIR workflows are designed with HIPAA compliance and patient authorization at every step.
Security & Compliance
Built for the Sensitivity
Senior Living Demands
Every layer of the True USA Senior Concierge Enterprise platform is being designed with privacy, security, and regulatory compliance as foundational requirements — not afterthoughts.
HIPAA-Aligned Design
Platform architecture is being designed to align with HIPAA requirements for protected health information.
Data Encryption
All data in transit and at rest is designed to be encrypted using industry-standard protocols.
Role-Based Access
Granular permission controls ensure each user sees only what they are authorized to see.
Audit Trails
Comprehensive logging of all platform activity for compliance and accountability.
Secure Integrations
Third-party integrations are vetted and connected through secure, credentialed API channels.
Resident Privacy First
Resident data is never sold, shared, or used for advertising. Privacy is a core platform value.
Community Data Isolation
Each community's data is logically isolated — no cross-community data leakage.
Ongoing Compliance Review
The platform undergoes regular security and compliance review as it is developed and deployed.
Founding Pilot Program
Be a Founding
Pilot Community
A limited number of senior living communities are being selected to participate in the True USA Senior Concierge Enterprise founding pilot program. Pilot communities gain early access, direct input into platform development, and preferred partnership terms.
Early Access
Pilot communities are among the first to deploy the platform before general availability.
Direct Product Input
Your team's feedback directly shapes platform features and priorities.
Preferred Partnership Terms
Founding pilot communities receive preferred pricing and partnership terms at launch.
Dedicated Onboarding
White-glove onboarding and implementation support throughout the pilot period.
Pilot Community Criteria
We are looking for communities that share our commitment to resident experience.
Assisted living, independent living, or CCRC community
Minimum 30 residents / units
Leadership committed to resident experience innovation
Willingness to provide structured feedback during pilot
Ability to designate a community champion for the program
Interest in long-term partnership beyond the pilot period
Limited Pilot Spots Available
Selected communities may qualify for initial pilot access at no cost.
Investment & Pricing
Pricing Built for
Senior Living Economics
True USA Senior Concierge Enterprise pricing is designed to be community-scale, portfolio-friendly, and ROI-positive. Detailed pricing is shared during the enterprise discovery process.
Single Community
For individual assisted living, independent living, or memory care communities.
Resident Experience Portal
Family Portal
Staff Command Center
Concierge Service Integration
Community Analytics Dashboard
BIR Service Access
Multi-Community
For operators managing multiple senior living communities under one organization.
Everything in Single Community
Portfolio Analytics Dashboard
Cross-Community Benchmarking
Centralized Staff Management
Multi-Property Provider Network
Dedicated Account Management
Portfolio / Investor
For investment groups and REITs managing senior living assets at scale.
Everything in Multi-Community
Investor-Level Portfolio Reporting
Asset Performance Intelligence
Custom Integration Support
Strategic Partnership Terms
Executive Briefing Program
All pricing is customized based on community size, number of residents, and deployment scope. Contact our enterprise team for a detailed proposal.
Platform Roadmap
Where We Are Going
and How We Get There
The True USA Senior Concierge Enterprise platform is being built in deliberate phases — starting with the highest-impact capabilities and expanding based on community feedback and pilot learnings.
Foundation
Resident Experience Portal
Family Portal
Staff Command Center
BIR Service Integration
Core Communication Layer
Engagement
Wellness Hub
Activity Programming
Provider Network Access
Community Analytics Dashboard
Mobile App (iOS & Android)
Intelligence
Portfolio Intelligence Dashboard
AI-Powered Resident Insights
Predictive Engagement Scoring
Advanced Provider Coordination
Third-Party EHR Integrations
Scale
National Provider Network
Investment Portfolio Tools
White-Label Community Branding
API Marketplace for Partners
International Expansion
Integration & Partnership Ecosystem
Works With the Systems
Communities Already Use
True USA Senior Concierge Enterprise is designed to integrate with existing senior living technology — not replace it. The platform sits as a connected experience layer around the systems communities already depend on.
EHR / EMR Systems
Designed for integration with leading electronic health record systems used in senior living.
Property Management
Connects with property management platforms for operational coordination.
Activity Management
Integrates with activity and programming management tools communities already use.
Pharmacy Networks
BIR services connect to pharmacy networks for medication benefit verification.
Healthcare Providers
Authorized provider integrations for coordinated care and service delivery.
Smart Building Technology
Planned integration with smart building and IoT systems for enhanced resident safety.
Technology partnership and integration inquiries are welcome. Contact our enterprise team to discuss your integration needs.
Frequently Asked Questions
Questions About
the Enterprise Platform
Is True USA Senior Concierge Enterprise an EHR replacement?
No. The platform is not an electronic health record system and is not designed to replace clinical documentation tools. It is a resident experience and concierge technology layer that sits around the systems communities already use.
What types of senior living communities is the platform designed for?
The platform is being designed for assisted living, independent living, memory care, CCRCs (Continuing Care Retirement Communities), and multi-property senior living portfolios.
How does the pilot program work?
Selected communities participate in a structured pilot program with dedicated onboarding support, regular feedback sessions, and direct access to the product team. Pilot communities may qualify for initial access at no cost and receive preferred partnership terms at launch.
Is the platform HIPAA compliant?
The platform is being designed with HIPAA alignment as a foundational requirement. All BIR workflows include patient authorization at every step. Detailed compliance documentation is available under appropriate agreements.
What is the BIR service and how does it integrate with the platform?
Benefit Investigation & Reimbursement (BIR) is a core True USA Senior Concierge service that verifies medication benefits for any doctor, any medication, at any pharmacy. It is integrated directly into the Enterprise platform for residents, providers, and communities.
How is pricing structured?
Pricing is customized based on community size, number of residents, and deployment scope. We offer single-community, multi-community, and portfolio-level tiers. Contact our enterprise team for a detailed proposal.
Can the platform integrate with our existing technology systems?
Yes. The platform is being designed to integrate with existing senior living technology — including EHR/EMR systems, property management platforms, activity management tools, and pharmacy networks. Contact our team to discuss your specific integration needs.
Return on Investment
The Business Case for
Resident Experience Technology
Communities that invest in resident experience see measurable returns — in occupancy, retention, family satisfaction, and operational efficiency.
Occupancy & Retention
Engaged residents stay longer. Families who feel connected are more likely to choose and remain with your community.
Family Satisfaction
Families who can see and connect with daily community life report higher satisfaction and refer others.
Staff Efficiency
Centralizing requests and communication reduces staff time spent on coordination and follow-up.
Portfolio Performance
Operators gain visibility into which communities are performing and where to focus investment.
Risk Reduction
Better communication and documentation reduces the risk of missed requests and family complaints.
Competitive Differentiation
Communities offering a connected resident experience stand out in a competitive senior living market.
Join the Communities
Shaping the Future of Senior Living
A limited number of founding pilot communities are being selected. Request a demo or pilot conversation today — and help us build the platform your residents, families, and staff deserve.
Questions? Email us at [email protected] or call (240) 543-9614
Get Started
Request an Enterprise Pilot or Demo
Fill out the form below and our enterprise team will be in touch shortly.
Why Communities Choose True USA Senior Concierge
The Human Side of Senior Living
Deserves Better Technology
"Families want to feel connected to their loved one's daily life. Right now, that connection is fragmented across phone calls, emails, and in-person visits. A unified platform changes everything."
Senior Living Executive
Multi-Community Operator
"Staff spend too much time managing requests through disconnected systems. A single command center for resident needs would transform how our teams operate."
Community Director
Assisted Living Community
"Residents deserve more than a bulletin board and a phone number. They deserve a personalized, accessible experience that keeps them engaged and connected."
Resident Experience Director
Independent Living Community
5+
Stakeholder Groups Connected
100%
HIPAA-Aligned Design
BIR
Integrated Benefit Investigation
24/7
Concierge Access Designed In