Our Signature Services
Eight Ways We Change Lives
Every service we offer is built on one foundation: love, compassion, and the unwavering belief that every American senior deserves to live with dignity, independence, and joy. We are the only concierge service in America that offers this complete suite of support.
Complete Service Suite
Everything You Need, All in One Place
From technology education to daily companionship — we are the only concierge service in America that offers this complete suite of senior lifestyle support. Every service is delivered with love, patience, and professionalism.
Tech Guide
Master your devices with patience and joy
Our most popular service. We come to your home and teach you everything you want to know about your smartphone, tablet, or computer — at your pace, with zero judgment. From FaceTime to email to smart home devices, we make technology feel like a friend.
What's Included in This Service:
- Smartphone & tablet setup and tutorials
- FaceTime, Zoom & video calling
- Email, texting & photo organization
- Scam prevention & online safety
- Smart home device setup (Alexa, Google Home)
- Streaming TV & entertainment apps
- Password management & account security
- Follow-up support between sessions
Free 15-minute consultation — Email us to discuss your needs and get a personalized care plan. No obligation.
Errand Concierge
Every errand handled with care and precision
We handle all the running around so you don't have to. Grocery shopping, pharmacy pickups, returns, dry cleaning, post office — every errand completed with the same attention to detail you would give yourself.
What's Included in This Service:
- Grocery shopping & pantry organization
- Pharmacy & prescription pickup
- Returns, exchanges & dry cleaning
- Post office & banking errands
- Gift shopping & wrapping
- Seasonal wardrobe transitions
- Expiration date checks & pantry refresh
- Detailed receipt & expense reporting
Free 15-minute consultation — Email us to discuss your needs and get a personalized care plan. No obligation.
Appointment Chaperone
Never face a doctor's visit alone again
We accompany you to medical appointments, take notes (with your permission), ask the right questions, and make sure you get home safely. We also coordinate follow-up care and communicate with family members.
What's Included in This Service:
- Transportation to & from appointments
- Waiting room companionship
- Note-taking during consultations
- Prescription pickup after visits
- Family communication & updates
- Follow-up appointment scheduling
- Specialist referral coordination
- Safe return home & check-in
Free 15-minute consultation — Email us to discuss your needs and get a personalized care plan. No obligation.
Home Management
Your home, organized and running smoothly
From the junk drawer to the vendor waiting game — we handle the organizational and logistical details of running a home so you can focus on enjoying it. We coordinate contractors, organize paperwork, and create systems that work for you.
What's Included in This Service:
- Mail sorting & paperwork organization
- Vendor coordination & wait-in service
- Digital legacy organization (passwords, photos)
- Seasonal prep & decoration setup
- Light home organization systems
- Contractor scheduling & oversight
- Holiday decoration setup & takedown
- Junk drawer & closet organization
Free 15-minute consultation — Email us to discuss your needs and get a personalized care plan. No obligation.
Companionship & Outings
Connection, joy, and meaningful moments
Loneliness is one of the greatest health risks for seniors. Our companionship service provides genuine connection — walks, coffee outings, museum visits, theater trips, or simply a warm conversation over tea at home.
What's Included in This Service:
- Coffee & conversation visits
- Walks & outdoor outings
- Museum, theater & cultural events
- Restaurant & social dining
- Bridge club & hobby coordination
- Reading & storytelling sessions
- Weekly wellness check-in calls
- Holiday & birthday celebrations
Free 15-minute consultation — Email us to discuss your needs and get a personalized care plan. No obligation.
Benefits & Application Help
Navigate benefits with expert guidance
Medicare, Medicaid, Social Security, prescription assistance, grants — the paperwork is overwhelming. We sit with you, explain every form, and help you apply for every benefit you deserve. You should never miss out on help because of confusing paperwork.
What's Included in This Service:
- Medicare & Medicaid application help
- Prescription assistance program applications
- Social Security benefit review
- Grant & foundation research
- SNAP & LIHEAP utility assistance
- Benefits.gov & BenefitsCheckUp navigation
- Form completion & submission support
- Follow-up with agencies on your behalf
Free 15-minute consultation — Email us to discuss your needs and get a personalized care plan. No obligation.
Medication Support
Stay on track with your health regimen
We help organize your medications, set up reminder systems, coordinate prescription pickups, and assist with patient assistance applications for free or reduced-cost medications. We never administer medications — we support your independence.
What's Included in This Service:
- Medication schedule organization
- Pill organizer setup & labeling
- Prescription pickup & delivery coordination
- Reminder app setup (Medisafe, etc.)
- Patient assistance program applications
- Pharmacy coordination & price comparison
- Refill tracking & alerts
- Family notification system setup
Free 15-minute consultation — Email us to discuss your needs and get a personalized care plan. No obligation.
Family Communication Setup
Bridge the distance between generations
We set up and teach every communication tool your family uses — FaceTime, Zoom, WhatsApp, Facebook, email — so you can stay connected with the people you love no matter where they are. We also set up weekly family video calls and digital photo sharing.
What's Included in This Service:
- FaceTime & Zoom setup & tutorials
- WhatsApp & messaging app setup
- Facebook & social media for family connection
- Digital photo album creation & sharing
- Weekly family video call coordination
- Email setup & contact organization
- Emergency contact system setup
- Ongoing tech support between sessions
Free 15-minute consultation — Email us to discuss your needs and get a personalized care plan. No obligation.
The True USA Difference
Why Families Trust Us
We are not just a service — we are a promise. Here is what makes True USA Senior Concierge different from every other option in the DMV.
Background Checked & Insured
Every concierge undergoes a thorough background check, reference verification, and carries full liability insurance. Your safety is our first priority.
Genuine Love & Compassion
We don't just complete tasks — we build real relationships. Our concierges are trained to listen, connect, and care deeply for every senior they serve.
Best Price Guarantee
We guarantee the most competitive rates in the DMV. If you find a comparable service for less, we match it — no questions asked.
24/7 AI Support
Mr. & Mrs. Tusc, our AI concierge, is available around the clock to answer questions, schedule visits, and provide companionship even at 3 AM.
Weekly Family Reports
Every week, we send a detailed care report to family members — activities completed, mood observations, and upcoming appointments. Peace of mind, delivered.
HIPAA-Aware Protocols
We handle all health-related information with strict confidentiality. Our team is trained in HIPAA-aware communication and data protection.
Simple & Stress-Free
Getting Started Is Easy
From your first email to your first visit — we make every step warm, simple, and completely pressure-free.
Email or Message Us
Reach out at [email protected] or use our contact form. A real person responds within 2 hours — never a bot, never a voicemail system.
Free Consultation
We schedule a complimentary 15-minute conversation to understand your needs, preferences, and goals. No pressure, no obligation — just a warm conversation.
Custom Care Plan
We design a personalized plan around your lifestyle — selecting the right services, schedule, and concierge match. Every plan is unique because every senior is unique.
We Show Up with Love
Your dedicated concierge arrives prepared, professional, and genuinely excited to help. We handle every detail so you can focus on living fully and joyfully.
Flexible Care Plans
Personalized Plans for Every Senior
Every family's situation is different. Email us to discuss a plan that works for your needs — we are committed to making care accessible to every American senior. Best Price Guarantee: if you find a comparable service for less, we match it.
Check-In Visit
Perfect for occasional support — a single visit for errands, tech help, or companionship. No commitment required.
- Single visit, any service
- 1–2 hour session
- No contract or commitment
- Email follow-up report
- Cancel anytime
Elite Care Package
Our most popular plan — 8 hours of any combination of services per week, tailored to your lifestyle and needs.
- 8 hours of any services per week
- Dedicated personal concierge
- Weekly family care report
- Priority scheduling & response
- All services included
- Flexible scheduling
- Monthly care plan review
Premier Care
Comprehensive monthly care for seniors who want consistent, reliable support across all areas of daily life.
- 20 hours of services per month
- Dedicated senior concierge team
- Bi-weekly family video updates
- Emergency priority response
- All services included
- Flexible monthly scheduling
- Quarterly care plan review
- Free benefits assistance included
Our Care Plan Agreement — What You Can Expect
Every client receives a clear, plain-language Care Plan Agreement (we never call it a "contract" — it's a care plan). Here's what it covers:
No long-term contracts · Cancel anytime · Free 15-minute consultation · Email us to discuss your needs
What Families Say
Real Stories. Real Lives Changed.
"Our concierge helped my mother set up FaceTime for the first time. She called me crying — happy tears. She said it was the best gift anyone had ever given her. That is True USA Senior Concierge."
Jennifer M.
Bethesda, MD · Tech Guide
"My father refused to ask for help with errands because he didn't want to feel like a burden. After one visit, he was calling to schedule the next one himself. The dignity they bring to every task is remarkable."
David L.
McLean, VA · Errand Concierge
"They accompanied my mother to her cardiologist appointment, took detailed notes, and sent me a full summary within an hour. I live in California and felt like I was right there in the room. Absolutely invaluable."
Sarah K.
Washington, DC · Appointment Chaperone
"I was drowning in Medicare paperwork. In one session, they helped me complete everything and I discovered benefits I didn't even know I had. Incredible service."
Harold W.
Washington, DC · Application Assistance
"My father had been avoiding his doctor appointments for months. His concierge not only drove him but sat with him, took notes, and followed up on every prescription. We finally feel at peace."
Michael T., Son of Client
McLean, VA · Appointment Chaperone
Where We Serve
Proudly Serving the Entire DMV Region
Washington, DC
All neighborhoods
Bethesda, MD
Including Chevy Chase
McLean, VA
Including Great Falls
Potomac, MD
Including Rockville
Georgetown, DC
Including Dupont Circle
Silver Spring, MD
Including Takoma Park
Not sure if we serve your area? — we may be able to accommodate you.
Not Sure Which Service Is Right for You?
Email us for a free 15-minute consultation. We will listen to your needs and recommend the perfect plan — no pressure, no obligation, just genuine care.